Shipping policy

 

Shipping Policy

Thank you for purchasing from The Port Studio. We strive to provide high-quality products/services for yourself and/or for the people in your life that need them. Before placing an order, we encourage you to read and understand our Shipping Policy.

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Customized or personalized items may require additional processing time.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the selected shipping method.
  • Exact shipping costs will be displayed at checkout before finalizing your purchase.

3. Duties & Taxes (International):

  • For international orders, you are responsible for any customs duties, taxes, or import fees required by your country. These charges are determined by local customs authorities and must be paid upon delivery.
  • We do not collect or pre-pay these fees at checkout. If applicable, your local postal carrier will notify you of any outstanding amounts before releasing your package. Failure to pay duties may result in delays, returned shipments, or additional charges, which we are unable to cover.
  • We recommend checking with your country’s customs office to understand potential costs before placing an order.

4. Shipment Confirmation:

  • Once your order is shipped, you will receive a confirmation email containing tracking information.
  • Tracking details will allow you to monitor the progress of your shipment.

5. Delays and Issues:

  • While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions or customs delays may impact delivery times.
  • We will do our best to keep you informed of any delays and work towards a resolution.

6. Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information.
  • Any additional shipping charges incurred due to incorrect address information will be the responsibility of the customer.

7. Order Tracking:

  • You can track your order using the provided tracking information on our website or the courier's tracking portal.

8. Shipping Restrictions:

  • Some products may be subject to shipping restrictions based on regional laws and regulations. Please check your local regulations before placing an order. We're currently shipping to the United States, United Kingdom, Australia, New Zealand, Hungary, and Canada. If you don’t see your region listed, reach out to us at theportstudio.com, and we’ll see what we can do!

9. Contact Information:

  • For any questions or concerns regarding our Shipping Policy, please contact our customer service at theportstudio@gmail.com

Thank you for choosing The Port Studio. We appreciate your trust and look forward to serving you.