Return & Exchange Policy

Thank you for purchasing from The Port Studio. We strive to create high-quality, thoughtfully designed products for yourself and the people in your life who need them most. If your crewneck isn’t the right fit, we’re happy to help with a return or exchange.

Before making a purchase, we kindly ask that you review and understand our Return Policy below.

Return Eligibility

We accept returns and exchanges within 14 days of delivery.

To be eligible, your item must be:

• Unwashed
• Unworn
• Free of stains, odors, pet hair, or damage
• In its original condition

Items that have been washed, worn, damaged, or altered are not eligible for a refund or exchange. If an item is returned to us in ineligible condition, it will not be refunded.

How to Start a Return or Exchange

For all returns and exchanges, please complete our Return & Exchange Form within 14 days of receiving your order:

https://theportstudio.com/pages/return-form

Once we receive your request, a member of our team will reach out with the next steps for completing your return or exchange.

Please have the following information ready:

• Your order number (or the name used to place the order)
• Whether you are requesting a return or exchange
• The reason for your return or exchange

If requesting an exchange, please also include:

• The new size you would like
• The new color (if applicable)

International Orders

At this time, we are unable to accept returns or exchanges on international orders. All international sales are final.

Return & Exchange Shipping

A flat $8.50 return processing fee applies to all returns and exchanges. This amount will be deducted from your refund or collected before your replacement item is shipped.

If your item arrives damaged or you receive the wrong item, please contact us so we can make it right.

Refunds

Once we receive and inspect your return, we’ll notify you of its approval.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Original shipping charges (if applicable) are non-refundable.

Damaged or Incorrect Items

If you receive a damaged item or the wrong item, please contact us within 7 days of delivery at theportstudio@gmail.com. Include your order number and photos of the issue so we can make it right.

Order Cancellations

Once an order has been placed, we begin processing it quickly. Because of this, orders cannot be canceled after they have been processed.

If you have any questions, we're always happy to help. Reach us anytime at theportstudio@gmail.com.

Thank you for supporting The Port Studio. ♡