Refund policy

Return Policy

Thank you for purchasing from The Port Studio. We strive to provide high-quality products for yourself and/or for the people in your life that need them.  Before making a purchase, we kindly ask you to carefully read and understand our No Return Policy.

1. Scope of No Return Policy:

• This policy applies to all products/services purchased from The Port Studio.
• It covers both physical and digital products/services.

2. Non-Returnable Items:

• Customized or personalized products/services.
  
• Products/services marked as non-returnable at the time of purchase.
• Products/services that have been used, damaged, or altered after delivery.

3. Return Process:

• We do not accept returns or exchanges unless the item you purchased is defective or the wrong size.
• If you receive a defective item or the item is the wrong fit, please contact our customer service within 5 to 7 days of receiving the product.

4. Defective Items:

• Defective items will be assessed on a case-by-case basis.
• We may require photographic evidence of the defect before processing a return.

5. Refund/Replacement:

• If a return is accepted for a defective item, we will offer a refund or replacement, as deemed appropriate by The Port Studio.

6. Shipping Costs:

• Shipping costs associated with the return of defective items will be the responsibility of the customer.

7. Cancellation Policy:

• Orders cannot be canceled once they have been processed. Please review your order carefully before confirming the purchase.

8. Contact Information:

• For any questions or concerns regarding our No Return Policy, please contact our customer service at theportstudio@gmail.com.

By making a purchase with The Port Studio, you agree to abide by this No Return Policy. We appreciate your understanding and cooperation.

Thank you for choosing The Port Studio. <3