Frequently Asked Questions
How long will it take for my package to arrive?
Our standard processing time is 1-3 business days, with an additional 1-4 business days for shipping via USPS. As a small business, we do the best we can to get your order to you as fast as we can! We appreciate your support in shopping small and thank you in advance for your patience!
What is your return policy?
If your product is damaged or is incorrect, we are happy to work with you for a refund or send you a replacement. Please send an email to theportstudio@gmail.com and we will work together to find the best solution for both of us!
I made a mistake on my order. What do I do?
Please send an email to theportstudio@gmail.com and we will do our best to correct the mistake before shipment!
You can change your shipping address or cancel your order as long as your package hasn't shipped yet.